FAQS
Shipping Policies
Q: How long will it take to receive my order?
A: Shipping times vary depending on your location and the product. Standard processing times are 3-5 business days, and delivery times depend on your country and can be extended during busy perioed such as Christmas.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping rates and delivery times for international orders depend on the destination.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email.
Returns and Refunds
Q: What is your returns policy?
A: We accept returns within 14 days of receipt for unused and undamaged items. Custom-made products are non-returnable unless they arrive damaged or defective.
Q: How do I request a refund?
A: Please contact us with your order details and the reason for your return. Approved refunds will be processed within 5-7 business days of receiving the returned item.
Q: What if my item arrives damaged?
A: If your item is damaged during shipping, please contact us within 48 hours of receiving the item with photos of the damage.
Compliance with General Product Safety Regulations (GPSR)
Q: Are your products compliant with EU and Northern Ireland’s GPSR?
A: Yes, all our products comply with GPSR standards. Food-safe silicone moulds and other items meet strict safety and quality guidelines.
Q: Where can I find more information about your EU representative?
A: Our EU representative is:
EU RP (for authorities only)
eucomply OÜ
Pärnu mnt 139b-14
11317 Tallinn, Estonia
hello@eucompliancepartner.com
+33 757 690 241
Silicone Moulds
Q: Are your silicone moulds food-safe?
A: Yes, our silicone moulds are made from food-grade silicone and are safe for use between -5°C to 220°C.
Q: How should I care for my silicone moulds?
A: Please refer to our care instructions to prolong the life of your moulds. Avoid scrubbing, keep them stored flat in a cool, dry place, and wash them with warm soapy water.
Q: Can I use silicone moulds for resin crafting?
A: Yes, but we recommend using a mould release agent to prolong the mould’s life and facilitate easier removal.
Q: Can I customize a silicone mould?
A: Absolutely! We offer custom mould-making services. Note that moulds created from 3D prints are not shiny by default unless an additional finishing process is specified. To start the process of getting a custom made mould please fill out the request form.
3D Printing
Q: What is 3D printing, and how does it work?
A: 3D printing is a manufacturing process that creates objects layer by layer from a digital file. We use FDM and resin printing to produce high-quality items.
Q: What will my 3D-printed parts look like?
A: FDM prints may have visible layer lines, giving a textured appearance. Resin prints have a smoother finish but may still have some faint layer lines. This should be taken into consideration when planning your mould.
Q: Can I order custom 3D-printed designs?
A: Yes! Send us your design or idea, and we can bring it to life. Additional finishing options, such as smoothing or polishing, can be arranged upon request.
Q: Are moulds made from 3D prints shiny?
A: Moulds made from 3D prints are not shiny by default. If you require a shiny finish, please specify this when ordering, as it involves an additional finishing process.
Contacting Us
Q: How can I contact you for more information?
A: You can reach us through our Contact Us page, or email us directly at admin@designedwithatwist.com. We’re happy to assist you with any questions or concerns.
Q: What are your customer service hours?
A: Our team is available Monday to Friday 10am to 4:30pm
If you cannot find your query here please do not hestitae to contact us here admin@designedwithatwist.com
